Python Job: Technical Support Engineer

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Job Skills

Company

Viavi Solutions
Mexico

Location

Remote Position
(From Everywhere/No Office Location)

Job type

Full-Time

Python Job Details

Summary:
Duties & Responsibilities:
VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.
We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
This role will be responsible for executing remote upgrades and supporting LATAM customers, which includes:
  • Learn the company application/infrastructure and support their current installations on multiple LATAM customers.
  • Solve complex problems and describe them clearly to end customer;
  • Demonstrate ability to handle multi problems simultaneously with great time management skills;
Key Measures:
  • Customer satisfaction (internal and external)
Pre-Requisites / Skills / Experience Requirements:
Qualifications/Experience:
  • Computer or Electrical Engineers, or Bachelors in Information Technology / Data Analysis / Information Systems / Data Science.
  • English and Spanish speaker;
  • Ability of creating and executing MOPs, and building relationship with multiple customers;
  • Experience with Linux: Management / systems deployment / software installation / Issues troubleshooting (CentOS, Fedora, Red Hat…);
  • Data analysis / Parsing / MOP management oriented;
  • KPI analysis, network monitoring, performance degradation, health check;
  • Cacti, Zabbix, Icinga, Kibanna, Grafana, Excel user/manager experience;
  • Telecommunications Troubleshooting: 2G, 3G, 4G, IMS + VoLTE;
  • CORE procedures, protocols troubleshooting: GSM, GPRS, LTE and IMS: DIAMETER / MAP / GTP / SIP / ISUP / DTAP / RANAP, etc;
  • Scripting experience is a plus (Bash / Python / Perl);
  • ELK and Databases experience is a plus (MySQL, MS SQL Server, Oracle, IBM DB2 / Redis, MongoDB, HBase);
  • Expert-level troubleshooting infrastructure in a data center
Personal skills/attributes:
  • Organized communication
  • Ability to prioritize and support multiple initiatives simultaneously
  • Strong written and verbal communication skills
  • Capable of working independently as well as within a team
During the rapidly changing Covid situation, VIAVI continues to monitor the situation to keep our employees safe. We continue to adhere to CDC guidelines, strong safety protocols for sites performing essential duties, limiting travel to essential travel etc. We rely on strong benefits programs to provide our employees with support for both their medical and emotional wellness during this difficult time.
The VIAVI leadership team strongly encourages all employees, current and new, to get fully vaccinated and boostered.
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
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